Terms and Conditions

Our products come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the products repaired or replaced if the products fail to be of acceptable quality and the failure does not amount to a major failure.

If a product you have purchased from Josef Chromy Wines is faulty, damaged (excluding damage caused by your misuse), wrongly described, or breaches a consumer guarantee, we will happily refund your money, exchange or, where possible, repair the product.  If your purchase incurred a delivery fee, we will also cover the cost of delivery for the return. Please contact us via email at wine@josefchromy.com.au for assistance.

In line with our commitment to the Responsible Service of Alcohol (RSA) and as a signatory of Retail Drinks Australia’s Online Code of Conduct, there are several postcodes in Australia to which we do not deliver under any circumstances.

Non-delivery postcodes include: 4605, 4713, 4816, 4825, 4830, 4871, 4874, 4875, 4876, 4892, 4895,5600,5601,5608,5609, 5680, 5690, 5700, 5701, 5710, 5723, 5724, 5734,6429, 6430, 6431, 6432, 6435, 6436, 6437, 6438, 6440, 6442, 6635, 6638, 6639, 6640, 6642, 6701, 6710, 6712, 6713, 6714, 6716, 6718, 6720, 6721, 6722, 6725, 6726, 6728, 6731, 6733, 6740, 6743, 6751, 6753, 6754, 6758, 6760, 6761, 6762, 6765, 6770, 6798, 6799, 0822, 0828, 0834, 0837, 0845, 0846, 0847, 0851, 0852, 0853, 0854, 0860, 0861, 0862, 0870, 0871, 0872, 0873, 0874, 0875, 0880 0881, 0885, 0886

Restrictions for delivery to postcodes 4825, 0800, 0810, 0820, 0850, 0832 are limited to the following addresses:

Alpurrurulam – Antyiper St, Alpurrurulam NT 4825

Railway Dam – Railway Dam, Darwin City NT (0800) 0850

Kulaluk – Kulaluk Access, Coconut Grove NT 0810

Bagot – Bagot, Eaton NT 0820

Minmarama Park – Minmarama Park, Ludmilla NT 8020

Palmerston Indigenous Community – Narilba Road and Palmerston Town Camp Access Road, Palmerston NT 0832

This list of non-delivery postcodes may be updated from time to time to reflect any changes made in each state and/or territory.

 These terms and conditions may change or be suspended or terminated from time to time. These changes may relate, amongst other things, to our delivery charges. We will give advance notice of any such matters on our website. Continuing to use any Josef Chromy Wines facilities, including using or ordering from josefchromy.com.au after the period of advance notice will be deemed as your acceptance of the changed terms and conditions.

 Free Delivery only applies to products that display the ‘Free Delivery’ badge at the time of placing your order. If an order contains a combination of Free Delivery and non-Free Delivery items, normal delivery charges will be applied for products that do not display the Free Delivery badge. For Free Delivery products, please be aware that the delivery charge is not removed until the payment page of the checkout.

 Josef Chromy Wines may make changes to the materials and services on this website, or to the products and services described in them, at any time without notice. The materials and services on this website may at times become out of date, and Josef Chromy Wines makes no commitment to update the materials and services on the website within a specified time.

Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures with our services, you are entitled:

• to cancel your service contract with us; and
• to a refund for the unused portion, or to compensation for its reduced value.

You are also entitled to choose a refund or replacement for major failures with goods.

If a failure with the goods or a service does not amount to a major failure, you are entitled to have the failure rectified in a reasonable time. If this is not done you are entitled to a refund for the goods and/or to cancel the contract for the service and obtain a refund of any unused portion. You are also entitled to be compensated for any other reasonably foreseeable loss or damage from a failure in the goods and/or service.

Without excluding, restricting or modifying the rights and remedies to which you may be entitled under these consumer guarantees provisions of the Australian Consumer Law or our liabilities under those provisions:

• You acknowledge that our sites (including this website and all mobile applications) are provided “as is” and that we do not make any warranty or representation as to the suitability of the sites, anything (including content and websites) to or from which the sites are linked or any product for any purpose;
• The content of the sites and all content to or from which the sites are linked do not constitute advice but are statements of opinion and should not be relied on as statements of fact in making, or refraining from making, any decision;
• We exclude all other implied terms and warranties, whether statutory or otherwise, relating to the sites, the subject matter of our agreement with you and all content to or from which the sites are linked; and
• We will not be liable to you for indirect and consequential loss arising from or connected to our agreement with you in contract, tort, under any statute or otherwise (including, without limitation, for loss of revenue, loss of profits, failure to realise expected profits or savings, loss or corruption of data and any other commercial or economic loss of any kind) unless such loss arises as a result of our own negligence or wilful misconduct.

Our liability to you for loss or damage of any kind arising out of our agreement with you or in connection with the relationship established by it, is reduced to the extent (if any) that you cause or contribute to the loss or damage. This reduction applies whether our liability is in contract, tort (including negligence), under any statute or otherwise.

We reserve the right to add, withdraw, reschedule or substitute event vendors and/or, where relevant, vary advertised programs, prices, venues and audience capacity.

By attending an event, you acknowledge that a photographer or videographer may be present and that you or your guests (if any) may be photographed or filmed. Photos or video taken at the event are our sole property and we have the right to use any such content on our website, social media platforms and other marketing or promotional materials. You acknowledge that you will not be entitled to any monetary or other compensation for such use.

For your health and safety and the health and safety of other event attendees, if you are feeling unwell, showing flu-like symptoms or have been in contact with someone who has tested positive to COVID19, we ask that you please not attend our events. Please contact events@josefchromy.com.au prior to the event if you are unable to attend due to illness.

For further terms and conditions relating to our Wedding and Event packages please see here.

By joining our Wine Club you agree to our Wine Club Terms and Conditions.  It is your responsibility to ensure that the selected Wine Club is suitable for you and you acknowledge that each tier of our Wine Club provides different products and services at different price points and different timings.

Last Updated: 27 October 2023

WINE CLUB TERMS & CONDITIONS:

By subscribing to the Josef Chromy Wines Wine Club you agree to be bound by these terms and conditions (Wine Club Terms & Conditions) which are to be read in conjunction with Josef Chromy Wines Terms and Conditions. If there are any inconsistencies between these terms, the Wine Club Terms & Conditions will prevail.

1.  General

Josef Chromy Wines will send you regular deliveries of wines in line with the member subscription you have subscribed to.

You will automatically be charged for each order based on the billing cycle of your chosen subscription. Your subscription will automatically continue unless altered or cancelled in accordance with clause 4 below.

Please note that a cancellation fee of AU$50 applies if your subscription is cancelled prior to the first 12-month period commitment being met.

You can find the details of your subscription at any time in your Member account. If you have any trouble or need further information please email wineclub@josefchromy.com.au.

Josef Chromy Wines reserves the right to limit sales to retail quantities. You are not permitted to resell products or use products for trade purposes.

2.  Delivery

Delivery Notification

We will notify you of your subscription order details and billing date prior to each delivery via a service email. You will be notified of your billing date 14 days prior to your nominated credit card being charged.

It is your responsibility to ensure that the correct contact details (delivery address and email address) are up-to-date. You can update your contact details through your Member account.

Free Delivery

Except for those postcodes identified as ‘Non-delivery postcodes’, free standard delivery is available nationwide for all subscription boxes. Josef Chromy Wines reserves the right to modify or cancel the free delivery offer with at least 10 days’ notice to you.

Delivery Timings

All subscriptions are sent using Australia Post’s standard delivery.

3.  Automatic Billing

Subscriptions are an ongoing service and will be automatically billed in line with the billing cycle of your chosen subscription.

The cost of your subscription will be charged to the active card listed on your Member account. Josef Chromy Wines takes the protection of your data seriously, to find out more please refer to our Privacy Policy.

No discount or offer can be applied to the cost of your subscription unless otherwise stated.

4.  Altering or Cancelling

You may update your details through the Member account. However, to skip or cancel your subscription please email wineclub@josefchromy.com.au or call 03 6335 8700.

Subject to “Cancellations by us” below, you are permitted to make changes at any time or cancel your subscription (after the initial 12-month membership period referred to in clause 1) prior to your next subscription being billed.

Skipping your subscription

You are permitted to skip your subscription delivery up to 3 days prior to your delivery subscription being billed. If you do not skip your subscription prior to this cut off, your subscription will be dispatched as per your delivery notification and your credit card will be charged. Your subscription box will follow the delivery instructions listed on your Member account.

Cancelling your subscription 

If you wish to cancel your subscription you can do so at any time prior to your next billing date by calling us on 03 6335 8700 or emailing us at wineclub@josefchromy.com.au. If you don’t cancel your subscription prior to your next billing date your subscription will be dispatched as per your delivery notification and your credit card will be charged.

As stated under clause 1, if you cancel your subscription in the first 12-month period of your membership a cancellation fee of AU$50 will apply.

Cancellations by us 

As membership to the Josef Chromy Wines wine club is in high demand, if an order has not been processed for more than 2 years or you have skipped your subscription delivery at least 4 consecutive times, Josef Chromy Wines may, within its reasonable discretion, cancel your membership to allow others on the waiting list to join. Josef Chromy Wines will contact you via phone or email at least 14 days before cancelling your membership to ensure you are provided sufficient notice and opportunity to rectify.

5.  Alternate Product

All products (including vintages of products) in subscription boxes are subject to availability. In some cases, products that were planned to be included in subscription boxes may become unavailable. If a product becomes unavailable, an alternative product of equal or greater value will be substituted at no additional cost.

Where a product has been substituted, tasting notes for the substituted product may not be available.

6.  Payment Failure

If your subscription payment fails on the billing date for any reason (including but not limited to credit card expiry or invalid card details), we will not dispatch your subscription and will notify you via email. Attempts to retry payment will be made over the following week.

Our Wine Club Team may also attempt to contact you to assist you with updating your details and processing your payment.  For assistance in updating your details,  please contact us on 03 6335 8700 or email us at wineclub@josefchromy.com.au.

To update your payment details online, login to your Member account and go to the “Credit Cards” section for each subscription.

Delivery after you have updated your payment method;

● Your payment will be deducted if you have correctly updated your payment details within 30 calendar days of the previous billing date and your subscription order will be sent;

● You will not receive your subscription order if you update your payment details more than 30 calendar days after the previous billing date. Your payment will not be deducted for this order. Your subscription will then continue as usual.

7.  Privacy

We value your trust and take the protection of your personal information very seriously. Endeavour Group Limited trading as Josef Chromy Wines (ABN 77 159 767 843) collects your personal information when you place an order with Josef Chromy Wines. To find out more information on the way in which we collect, hold, secure, use and share your personal information, please refer to our Privacy Policy.

8.  Changes to Terms & Conditions

Josef Chromy Wines reserves the right to modify or cancel subscriptions at any time with at least 7 days’ notice to you. This includes, but is not limited to, changing the prices of subscription boxes.